🧹If you have requested us to use any hardwood floor cleaner/polish with polyurethane in the formula, we are not responsible for damage to floors. And you must provide the product and mop. Using this product is not advisable do to the damage it will cause to floors.
♻️ Reclean Policy:
We have a 24hr turnaround policy, so in the event that any areas that are not cleaned to your satisfaction on the day of cleaning you the client has the responsibility to contact the office within 24 hrs. of their appointment and we will return to reclean the areas at no cost. We do not offer refunds.
💰Tipping:
Tipping is not required, however it always greatly appreciated by our staff. Standard amount is 10%- 20% of the cost of service. Often times our clients are not home, however we know that you greatly appreciate all our techs attention to detail in your home to make sure it's a place of rest for you. If you would like to send a 'Thank you" tip then contact our office and we will let you know how we process them.
🐶Pet Policy:
White Oak Residential Kleaning, loves all fur babies, so please feel free to leave your people friendly pets in the house , however ….. we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable. ALL aggressive animals are required to be kenneled, in a separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.
🪳Insect/ Rodent Policy:
We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to refuse service if the home has visible infestation and may require professional pest control services. In such event White Oak Residential Kleaning, LLC will consider this a cancelation and follow standard procedure of the cancellation policy of a 50% charge of services. This is to compensate our staff for the loss of time and work, leaving a GAP in your cleaner's schedule.
⏰ Change of Service/ Work Order Policy:
All details of what to expect for every routine visit will have been discussed during your consolation prior to beginning services, however we know that life happens and sometimes changes need to be made. Maybe certain rooms are being painted, plumbing fixed, out of town guest, etc. Please notify the office if any changes need to be made to your routine cleaning visits. Changes must be made within 2 hours of your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.
🎄Holiday Schedules
We are closed for all services on major holidays including, New Years day, July 4th, Thanksgiving, Black Friday, Christmas Eve, Christmas Day.
🏘️Vacant and Construction Property Policy
📸Photo Policy
White Oak Residential Kleaning, LLC does take photo's of before and after cleanings, however we do not take pictures of personal items out of respect to our clients. First time cleans,vacant homes and new construction properties, and in the event of an accident. These photos will be stored in your job site file for reference to maintain integrity of the work completed.
🔐Lock Out Policy
If in the event we are locked out of the property we will contact the client immediately to resolve the issue. Should we be unable to enter the property the same day then there will be a LOCK OUT FEE of 50% of the cost of your service. This is to compensate our staff for the loss of wages, left with a GAP in their schedule.
❌ What we do NOT clean
🚫Cancelation Policy:
All appointments canceled 48 hrs. PRIOR to their day/time will not be charged. All appointments canceled WITHIN 48 hrs. of their time will be considered a "Last Minute Cancellation" and charged of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a GAP in our schedule. Any cancelation due to illness or COVID exposure will be considered exempt from charges and fees will be waived. In the event that White Oak Residential Kleaning, LLC needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP.
🚫UNFAIR SOLICITATION AGREEMENT
We value our employees and spend an enormous amount of time, energy and, expense into our screening, hiring, and training process. We are proud of the fact that White Oak Residential Kleaning, LLC. has the lowest employee turnover rate in the metro area. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees sign our “finder’s fee” agreement, minimizing the risk of unfair solicitation which undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly:
White Oak Residential Kleaning, LLC does not permit our clients to " Poach" our employees. We request that you not solicit our employees for side jobs or direct hire. Not only does this place our employees in an unfair and awkward situation, it creates a breakage of trust with our company when we have placed a tremendous amount of time and energy into recruiting, hiring, training, vetting, and ensuring you only have the BEST cleaning service our company can offer. If you decide to solicit an employee for private hire, all future services will be immediately terminated.
🚚MOVE IN/MOVE OUT CLEANS
All move in and move out cleans must have all utilities on at the time of cleaning. Home needs to be completed empty.
🚫 Right to Terminate/Refuse Services
Both client and White Oak Residential Kleaning,LLC are both at liberty to end services at any time
♻️ Reclean Policy:
We have a 24hr turnaround policy, so in the event that any areas that are not cleaned to your satisfaction on the day of cleaning you the client has the responsibility to contact the office within 24 hrs. of their appointment and we will return to reclean the areas at no cost. We do not offer refunds.
💰Tipping:
Tipping is not required, however it always greatly appreciated by our staff. Standard amount is 10%- 20% of the cost of service. Often times our clients are not home, however we know that you greatly appreciate all our techs attention to detail in your home to make sure it's a place of rest for you. If you would like to send a 'Thank you" tip then contact our office and we will let you know how we process them.
🐶Pet Policy:
White Oak Residential Kleaning, loves all fur babies, so please feel free to leave your people friendly pets in the house , however ….. we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable. ALL aggressive animals are required to be kenneled, in a separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.
🪳Insect/ Rodent Policy:
We expect our clients to maintain and monitor their homes for bugs/pests. We reserve the right to refuse service if the home has visible infestation and may require professional pest control services. In such event White Oak Residential Kleaning, LLC will consider this a cancelation and follow standard procedure of the cancellation policy of a 50% charge of services. This is to compensate our staff for the loss of time and work, leaving a GAP in your cleaner's schedule.
⏰ Change of Service/ Work Order Policy:
All details of what to expect for every routine visit will have been discussed during your consolation prior to beginning services, however we know that life happens and sometimes changes need to be made. Maybe certain rooms are being painted, plumbing fixed, out of town guest, etc. Please notify the office if any changes need to be made to your routine cleaning visits. Changes must be made within 2 hours of your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the work order, as well as notify the cleaning technician of these changes.
🎄Holiday Schedules
We are closed for all services on major holidays including, New Years day, July 4th, Thanksgiving, Black Friday, Christmas Eve, Christmas Day.
🏘️Vacant and Construction Property Policy
- All Vacant and Construction property cleanings must have all utilities on to ensure proper and safe cleaning. Properties must be COMPLETELY vacant and free of garbage, construction scraps and debris
- We DO NOT clean out garage areas expect by request at an additional fee.
- We DO NOT haul away post construction/renovation/moving debries.
📸Photo Policy
White Oak Residential Kleaning, LLC does take photo's of before and after cleanings, however we do not take pictures of personal items out of respect to our clients. First time cleans,vacant homes and new construction properties, and in the event of an accident. These photos will be stored in your job site file for reference to maintain integrity of the work completed.
🔐Lock Out Policy
If in the event we are locked out of the property we will contact the client immediately to resolve the issue. Should we be unable to enter the property the same day then there will be a LOCK OUT FEE of 50% of the cost of your service. This is to compensate our staff for the loss of wages, left with a GAP in their schedule.
❌ What we do NOT clean
- WE DO NOT WASH WALLS
- WE DO NOT CLEAN BI HAZARD OR HUMAN/PET FECAL MATTER
- WE DO NOT CLEAN (TV screen, Keyboards, Smart home devices, Game systems, or around lego structures)
- WE DO NOT DO DISHED OR LAUNDRY
- WE DO NOT MOVE OR LIFT HEAVY FURNITURE OR BOXES
🚫Cancelation Policy:
All appointments canceled 48 hrs. PRIOR to their day/time will not be charged. All appointments canceled WITHIN 48 hrs. of their time will be considered a "Last Minute Cancellation" and charged of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a GAP in our schedule. Any cancelation due to illness or COVID exposure will be considered exempt from charges and fees will be waived. In the event that White Oak Residential Kleaning, LLC needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP.
🚫UNFAIR SOLICITATION AGREEMENT
We value our employees and spend an enormous amount of time, energy and, expense into our screening, hiring, and training process. We are proud of the fact that White Oak Residential Kleaning, LLC. has the lowest employee turnover rate in the metro area. This agreement helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees. It is for this reason that our customers and employees sign our “finder’s fee” agreement, minimizing the risk of unfair solicitation which undermines the good experience all our clients have come to expect. Please help us maintain our extraordinary success by not soliciting our employees for hire directly:
White Oak Residential Kleaning, LLC does not permit our clients to " Poach" our employees. We request that you not solicit our employees for side jobs or direct hire. Not only does this place our employees in an unfair and awkward situation, it creates a breakage of trust with our company when we have placed a tremendous amount of time and energy into recruiting, hiring, training, vetting, and ensuring you only have the BEST cleaning service our company can offer. If you decide to solicit an employee for private hire, all future services will be immediately terminated.
🚚MOVE IN/MOVE OUT CLEANS
All move in and move out cleans must have all utilities on at the time of cleaning. Home needs to be completed empty.
🚫 Right to Terminate/Refuse Services
Both client and White Oak Residential Kleaning,LLC are both at liberty to end services at any time
- White Oak Residential Kleaning, LLC reserves the right to cancel services sue to non-payment 21 days after Invoice Due Date until account is in good standing.
- Home has become an unsanitary situation
- Client has placed expectations which cannot be met within our company
- Cleaning technician feels unsafe on the property
- Client continuously cancels creating inconsistency in the schedule
- Drugs, or other illegal substances are found on the property
- Poaching our staff (offering our staff to come and clean privately)
CALL NOW 816-200-6742
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Best Cleaning Company and Best Kept Secret
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©2023 | All rights reserved. | WHITE OAK RESIDENTIAL KLEANING 112 West Mill Street, Liberty, Missouri 64068 | 816-200-6742